Combination Diffractors Professional Series II

 Limited Lifetime Warranty – Rezacore by Sound Scientific Inc.

1. Coverage Rezacore by Sound Scientific Inc. (“Rezacore”) warrants to the original retail purchaser that the Rezacore sound hole enhancement product will be free from defects in materials and workmanship under normal use and conditions, subject to the terms below.

This warranty applies only to products purchased new from Rezacore or an authorized Rezacore dealer and is not transferable.

Term of the warranty: Solid wood construction components (all tone woods / solid-wood structural and aesthetic parts):

Covered by a Limited Lifetime Warranty for as long as the product is owned by the original purchaser, against defects in materials and workmanship under normal use. Mechanical components (moving parts, adjustment mechanisms, fasteners, springs, bushings and any non-wood mechanical interfaces):

Covered against defects in materials and workmanship for a period of 1 years from the original date of retail purchase, under normal use.

What Rezacore will do: If a covered defect arises within the applicable warranty period, Rezacore will, at its sole option: Repair the defective component; or Replace the product or component with the same or a comparable model; or Refund the original purchase price if repair or replacement is not commercially practical.

Any repaired or replaced part is warranted only for the remainder of the original applicable warranty period.

Exclusions: Limited Lifetime Warranty does not cover: Normal wear and tear (including surface marks, minor finish checking, cosmetic blemishes, and normal aging of wood).Damage due to misuse, abuse, neglect, accident, improper installation, modification, or use contrary to Rezacore’s installation instructions. Damage from exposure to extreme temperatures, humidity, dryness, direct sunlight, or other environmental conditions.

Damage resulting from use with instruments that are structurally unsound or improperly set up. Any alteration, repair, or adjustment performed by anyone not authorized by Sound Scientific Inc. Incidental or consequential damages (such as loss of use, loss of income, travel, shipping, or installation/removal costs), to the extent permitted by law.

Customer responsibilities and claims process to obtain warranty service, the original purchaser must: Provide proof of original purchase (dated sales receipt or invoice from Rezacore or an authorized dealer).

Contact Rezacore or the authorized dealer for a return authorization and instructions before shipping the product.

Prepay all shipping, insurance, and related costs to Rezacore; risk of loss or damage in transit remains with the customer. Rezacore reserves the right to inspect the product and determine, in its sole discretion, whether any claimed defect is covered under this warranty.                          

Shipping Policy Orders are processed within 1-2 business days after payment is received. Standard shipping typically takes 7 - 14 business days within Canada, depending on your location.

All shipments include tracking and insurance for the value of the order. Free standard shipping is offered for orders over $200; otherwise, a flat rate applies.

• For the USA, overseas, and large or remote-area deliveries, a custom shipping quote may be required.

Customers in remote regions will be contacted within 3 business days if additional shipping costs apply. Expedited and next-day shipping options are available at an extra cost.

Custom Shipping Quote, Terms and Overview;

This document outlines the terms and conditions for custom shipping quotes provided by Rezacore by Sound Scientific for orders to the United States, overseas destinations, and large or remote areas.

1. Quote Request Process 1.1 Requesting a Quote Customers wishing to place an order requiring custom shipping should contact Rezacore customer service with the following information: • Delivery destination (full address, including country and postal code) • Product(s) ordered (quantity and item description) • Preferred shipping method (if applicable) • Any special handling or delivery requirements

1.2 Quote Preparation Timeline Custom shipping quotes will be prepared and provided to the customer within 3-5 business days of receiving a complete request. Quotes are valid for 14 days from the date of issue.

1.3 Quote Validity All quotes are estimates based on current carrier rates and may be subject to revision if the order details change or if carrier rates fluctuate. Customers will be notified of any changes before shipment.

2. Shipping Destinations Requiring Custom Quotes

2.1 USA Destinations Shipments to any address in the United States require a custom quote due to cross-border logistics, customs documentation, and applicable duties/tariffs.

2.2 Overseas Destinations International shipments to countries outside Canada and the USA require a custom quote. Quotes will include carrier fees, customs clearance, and applicable import duties where applicable.

2.3 Large or Remote Areas Orders destined for remote regions of Canada, the USA, or overseas locations may require custom quotes to ensure accurate shipping costs and delivery timelines.

3. Shipping Costs and Payment

3.1 Shipping Fee Structure Shipping costs will be calculated based on: • Package weight and dimensions • Destination location • Selected carrier and service level • Insurance (if requested) • Any applicable customs or brokerage fees

3.2 Payment Terms Shipping costs are due in full before shipment. Customers may pay via: • Credit card (Visa, Mastercard, American Express) • Bank transfer (for orders exceeding $500) • PayPal (where applicable)

3.3 Deposit for Pre-Order Items For pre-order custom-made products, a 50% deposit on total order value (including shipping) is required to confirm the order. The remaining balance and final shipping costs are due before shipment.

4. Delivery and Risk 4.1 Responsibility Transfer Risk of loss or damage to the product transfers to the customer upon delivery to the carrier. Rezacore recommends purchasing shipping insurance for all international and USA shipments.

4.2 Delivery Timelines Estimated delivery times are provided with each quote but are not guaranteed. Delays may occur due to customs clearance, weather, carrier schedules, or other unforeseen circumstances.

4.3 Tracking Information Customers will receive tracking information via email upon shipment. It is the customer's responsibility to monitor shipment status and communicate any concerns promptly.

5. Customs and Duties

5.1 International Shipments For overseas destinations, the customer is responsible for all applicable import duties, taxes, and customs clearance fees. These charges are typically collected by the carrier upon delivery and are not included in the shipping quote.

5.2 Customs Documentation Rezacore will provide all necessary customs documentation: commercial invoice, declaration forms to facilitate customs clearance. 5.3 Refused Shipments If a customer refuses delivery due to customs duties or other charges, the product will be returned to Rezacore at the customer's expense.

6. Insurance and Liability 6.1 Shipping Insurance Rezacore strongly recommends customers purchase shipping insurance for all orders exceeding $200 CAD or any international shipment. Insurance is available at an additional cost.

6.2 Damage Claims Customers must inspect packages upon receipt and report any visible damage within 24 hours. Claims for damaged products must be filed with the carrier within 30 days of delivery. Rezacore will assist with documentation, but is not liable for carrier negligence.

6.3 Loss Claims Claims for lost shipments must be reported within 7 days of the expected delivery date. Rezacore will work with the carrier to locate the package or process a replacement/refund.

7. Returns and Exchanges 7.1 Return Shipping for Custom Orders For pre-ordered custom-made Rezacore products, customers are responsible for return shipping costs if returning items within the 30-day return window. Return shipping quotes will be provided separately.

7.2 Refunds Refunds for returned items will be issued minus return shipping costs and a 15% restocking fee (where applicable to custom orders).

8. Communication and Support 8.1 Contact Information Customers with questions about custom shipping quotes should contact:

• Email: [insert customer service email] • Phone: [insert phone number] • Hours: [insert business hours]

8.2 Order Modifications Any changes to an order after a custom quote has been issued will require a new quote and may delay shipment. Changes must be communicated in writing.

9. Acceptance of Terms 9.1 Agreement By requesting and accepting a custom shipping quote from Rezacore, the customer agrees to all terms and conditions outlined in this document.

9.2 Updates to Terms Rezacore reserves the right to update these terms with 30 days' notice. Updated terms will apply to new quotes issued after the notice period.

10. Governing Law These custom shipping quote terms are governed by the laws of [Alberta, Canada], and any disputes shall be resolved in accordance with applicable Canadian or international law.

Rezacore Return and Refund Policy

Rezacore by Sound Scientific Inc. ("Rezacore," "we," "us," or "our") provides the following Return and Refund Policy (the "Policy") governing all returns, exchanges, and refunds for products purchased from Rezacore, including custom-made, pre-order acoustic guitar enhancement products. This Policy forms part of the terms of sale and is subject to applicable consumer protection laws in Canada. By placing an order, customers ("you" or "customer") agree to these terms.​

1. Eligibility for Returns

Returns are accepted within thirty (30) days of the delivery date for unused products in their original, unopened packaging with all tags, accessories, and documentation intact. Custom-made, pre-order, or personalized products are non-returnable except where defective upon arrival or if the order was incorrect due to a Rezacore error. Used, damaged, modified, or final sale items are ineligible. No returns accepted after the 30-day period.​

2. Defective Products and Warranty Claims

Products arriving defective must be reported immediately upon receipt by emailing contact@rezacore.ca with order number, photos of the defect, and description. Eligible defective items qualify under the Rezacore Warranty Policy, entitling you to repair, replacement, or refund at our discretion, with Rezacore covering return shipping via provided label. You bear responsibility for the safe return transit using trackable service.​

3. Return Process

To initiate any return:

• Email contact@rezacore.ca with the order number, product details, reason for return, and photos if applicable.

• Await the Return Merchandise Authorization (RMA) number and instructions (issued within 2 business days).

• Package securely in original condition; you pay return shipping unless defect or our error. Ship to the designated address within 7 days of RMA. Failure to follow the process voids eligibility.​

4. Refunds and Processing

Upon receipt and inspection (within 3-5 business days), approved refunds will be issued to the original payment method or store credit at your election. Processing takes 5-10 business days thereafter; contact your financial institution if delayed. Refunds exclude original/return shipping, restocking fees (15% for non-defective custom items), or taxes/duties. Unapproved returns ship back at your expense.​

5. Limitations and Governing Law

This Policy complies with Canadian consumer laws but does not confer additional rights. Rezacore reserves the right to refuse returns violating terms. Disputes governed by the laws of Alberta, Canada; contact us before legal action. Policy updates are effective upon posting with 30 days' notice.